Customer service information
We will be happy to help you with your concerns and find a solution to your problem or your question about our projects and services. - Feedback, suggestions and everything else is very welcome!
Quick contact
Service Hours & Languages
Times apply according to CEST/CET.
Support hours
Mon - 11:00am to 10:00pm
Tue - 09:00am to 10:00pm
Wed - 11:00am to 08:00pm
Thu - 09:00 am to 10:00pm
Fri - 09:00am to 10:00pm
Sat & Sun - 11:00am to 8:00pm
Multilingual Customer Service
Our customer service is available in English and German.
To ensure a prompt response, we may need to reply in English if there are extended waiting times.
Customer Service Priorities
Standard Priority
All those who are not blocked by us receive this priority. It is the priority that every ticket receives under the condition that you do not have a higher priority.
Silver Priority
Only donators, VIPs, former team members or competition winners receive this priority. This offers a faster response time by prioritizing your tickets.
Platinum Priority
Only partner, sponsors or special donors receive this priority. It offers a faster customer service through a direct contact person in our team who has an answer to everything!
No alternative contact
Our customer service is exclusively available through written chat support. We do not provide customer service calls via voice chats. Additionally, we do not offer private support through personal accounts. Please use our official accounts as the sole means of contacting us.
We do not provide public email support. Emails sent to us are automatically filtered into the spam folder and will not receive a response. Additionally, our partners or creators are not contact points for reaching us, and requests made through them will also be disregarded.