All the answers you need right here.
All the answers you need right here.
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We don’t hide behind fine print. Your privacy matters — from VPN to Accessibility Tools, it all starts here.
This page connects you with everything important, whenever you're ready.
Our Promise, Your Privacy
Our Promise, Your Privacy
We believe trust begins with honesty – and that means we don’t collect your personal data. Ever.
Every platform, every service we build is designed with privacy in mind.
The only cookies or data you might encounter come from Google services we integrate – for example, embedded videos or technical tools. These cookies are managed by Google, not by us, and we have no access to or control over them.
→ Learn more about Google Cookies
Our Privacy Policy is more than a document – it’s a promise of transparency. We explain in plain language what happens behind the scenes and, more importantly, what doesn’t. We never sell your data, we don’t track your behavior, and we don’t create hidden profiles.
Our Code of Conduct is just as clear. It defines the values that guide us:
• Respect for every user.
• Fairness and openness.
• Zero tolerance for abuse, harassment, or discrimination.
This section is here so you can understand our standards without digging through endless pages. We want you to feel safe, informed, and valued – every time you use SndeTeam services.
Want to dive deeper?
Important for VPN Users
Important for VPN Users
Using a VPN should never slow you down — but the wrong setup can cause loading issues, broken redirects, or blocked images. We’ve tested SndeTeam services with popular VPN configurations to make sure everything runs smoothly, and here’s what we recommend.
Verified VPN Regions
• For the best experience, we recommend connecting through these verified server locations:
• Germany, Netherlands, Belgium, Austria, Switzerland, USA, UK, Ireland, Spain, Portugal, Serbia, Mexico, Brazil, Denmark, Poland, Czech Republic, Montenegro, Canada, Liechtenstein, South Korea, India, Egypt, Georgia, Lithuania, Latvia, Estonia, Turkey, Australia.
• Servers in these regions have been tested to ensure stable performance and minimal connection issues.
Best Practices
• Always use the latest browser version when connected to a VPN.
• Disable double IP protection (e.g., Double VPN) as it can block essential site elements.
• Allow cookies — certain site functions may not work otherwise.
• If a page doesn’t load, switch to another verified server from the list above.
VPNs in non-tested regions might still work but could lead to slower loading or unexpected behavior.
Important for Ad Blocker Users
Important for Ad Blocker Users
Ad blockers are great for keeping the web clean, but sometimes they block more than just ads. On SndeTeam services, certain blockers may prevent buttons, images, or interactive features from loading correctly.
Best Practices
• Add SndeTeam to your allowlist: This ensures that essential scripts and images are not blocked.
• Check filter lists: Some strict lists (like EasyPrivacy or uBlock advanced rules) can interfere with site functionality.
• Temporarily disable blockers: If something isn’t loading, turn your ad blocker off for a moment to test if that’s the cause.
• Clear cache and cookies: Cached rules from ad blockers can sometimes persist even after disabling them.
• Combine with VPN settings: If you’re using both a VPN and an ad blocker, follow the VPN guidelines too (see “Important for VPN Users”).
Important for Mobile Users
Important for Mobile Users
Mobile devices often handle websites differently, especially when data-saving modes or limited bandwidth are in use. To ensure the best experience on SndeTeam services, a few quick checks can make a big difference.
Best Practices
• Disable data-saving modes: These can reduce image quality or block certain dynamic elements.
• Use Wi-Fi when possible: Mobile networks may throttle large image files or slow down interactive features.
• Update your browser: Mobile browsers often need the latest version to support advanced site features.
• Check display settings: Low-resolution or battery-saver modes can make images look blurry or pixelated.
• Rotate your device: Some features are optimized for landscape mode.
Important for Accessibility Tools
Important for Accessibility Tools
We design every feature with accessibility in mind, but some tools or outdated setups can cause conflicts.
Screen readers, keyboard navigation, or high-contrast modes work best when your software is up-to-date and configured correctly.
Best Practices
• Use the latest browser version: Accessibility features rely on modern web standards.
• Keep screen readers updated: Tools like NVDA, JAWS, or VoiceOver perform best with recent updates.
• Enable ARIA and alt-text support: Some screen readers need explicit settings to fully interpret page elements.
• Test keyboard navigation: All interactive elements are fully operable via keyboard (Tab, Shift+Tab, Enter).
• Report barriers: If something isn’t accessible, you can quickly report it through SndeCare.
Important for Slow Internet Connections
Important for Slow Internet Connections
A slow or unstable network can cause incomplete image loading, broken redirects, or delayed interactive features.
We optimize our services for performance, but a few quick adjustments can help you get the best experience.
Best Practices
• Use a stable connection: Switch to Wi-Fi or a wired network whenever possible.
• Limit active downloads or streams: Background tasks can consume bandwidth and slow down page loading.
• Enable browser caching: This reduces loading times by reusing previously downloaded elements.
• Close unused tabs or apps: Too many open tabs can cause your browser to lag, especially on older devices.
• Test our site in a lightweight browser: Chrome, Edge, or Firefox with minimal extensions can make a big difference.
Important for Outdated Browsers or OS
Important for Outdated Browsers or OS
Older browsers or operating systems may not support modern web standards, which can result in broken layouts, missing features, or security issues. Keeping your software up-to-date ensures smooth performance and full compatibility with SndeTeam services.
Best Practices
• Update your browser regularly: We recommend the latest versions of Chrome, Edge, or Firefox for the best experience.
• Check OS updates: Outdated operating systems can limit browser performance and security.
• Enable modern web technologies: Features like JavaScript and CSS3 should be active for full site functionality.
• Clear outdated caches: Older cached files can cause layout or loading errors after updates.
• Switch to a supported browser: If your device cannot update, use a browser that offers extended compatibility (e.g., Firefox ESR).
Community Pledge
We create with you – and for you.
Community Pledge
We create with you – and for you.
At SndeTeam, we believe that every idea starts with a voice – your voice.
Our updates, our guides, even the way we design features, are built around what you tell us matters most. We don’t just listen, we act – because real progress happens when a community and a team build together.
We promise to stay open, transparent, and human.
Every FAQ you read, every solution we share, and every improvement we make is shaped by your feedback. Because we believe technology should feel like a conversation, not a wall.
Community FAQ
Community FAQ
We keep this FAQ fresh and easy to navigate. If your question isn’t here, SndeCare is always ready to help!
1. Why was SndeHelp renamed to SndeCare — and does anything change for me?
1. Why was SndeHelp renamed to SndeCare — and does anything change for me?
SndeHelp was just support. SndeCare is a promise — a better way to care, connect, and protect. For you, nothing changes except that our approach is now warmer, clearer, and more personal.
2. What makes SndeTeam different?
2. What makes SndeTeam different?
We believe digital platforms should feel as natural and welcoming as a conversation with a friend. We create experiences designed for simplicity, accessibility, and trust.
3. Do you still release regular monthly updates?
3. Do you still release regular monthly updates?
No. We focus on bigger, more meaningful updates — about 2–3 times a year. Each update has its own name and story, so it feels like a real chapter in our journey.
4. How can I report accessibility issues or technical problems?
4. How can I report accessibility issues or technical problems?
Reach out to us through SndeCare at any time. We usually respond within 48–72 hours — slightly longer during holidays or major updates — but your voice always matters.
5. Does SndeTeam track or store user data?
5. Does SndeTeam track or store user data?
No. We build our platforms without intrusive tracking. Your experience should feel private, simple, and respectful.
6. What happens when I contact SndeCare?
6. What happens when I contact SndeCare?
Your message is handled with care and focus. Once your issue is resolved, the conversation is cleared — because we value privacy.
7. How do you ensure your platforms are accessible?
7. How do you ensure your platforms are accessible?
We design every feature with accessibility at its core, following WCAG 2.1 standards to create a barrier-free experience for everyone.
8. What accessibility features are supported?
8. What accessibility features are supported?
We support full keyboard navigation, screen reader compatibility, descriptive alt text, high contrast, flexible text sizes, and reduced animations for sensitive users.
9. How can I report a barrier?
9. How can I report a barrier?
Just let us know through SndeCare. We review and fix accessibility issues and Bugs as quickly as possible.
10. Why is your motto “Create, Connect, and Care”?
10. Why is your motto “Create, Connect, and Care”?
Because it’s more than words — it’s how we build. We create meaningful tools, connect people and ideas, and care about every detail.
11. Does a support priority system still exist?
11. Does a support priority system still exist?
No. We retired the old Bronze/Silver/Gold tiers on February 12, 2025. Every request is equally important now.
12. Are there new contact options with SndeCare?
12. Are there new contact options with SndeCare?
Not at the moment. We want to keep support simple and secure. Email or WhatsApp support is not planned yet due to privacy standards.
13. Why is there no email support?
13. Why is there no email support?
Because we prefer faster, safer, and more direct communication. Email can be slower and less reliable for us and for you.
14. Will there be new support channels in the future?
14. Will there be new support channels in the future?
Maybe. When we’re ready to add something new, you’ll hear about it through the Newswire and social channels.
15. How do you handle sensitive information in support requests?
15. How do you handle sensitive information in support requests?
We don’t store your conversations. Once your request is resolved, it’s cleared — always.
16. What if an issue can’t be solved right away?
16. What if an issue can’t be solved right away?
We keep you informed until it’s fixed. You’re never left in the dark.
17. Do you keep records of support conversations?
17. Do you keep records of support conversations?
No. We clear all support data once an issue is resolved.
18. Do you have a self-service portal or ticket system?
18. Do you have a self-service portal or ticket system?
Not yet. We prefer direct, human-first support rather than ticket numbers and automated replies.
19. How do I verify that a message is really from SndeCare?
19. How do I verify that a message is really from SndeCare?
We announce official updates via our NewsHub and Social Media (@SndeTeam, @SndeCare) only. When in doubt, ask us directly.
20. Will there be paid priority support?
20. Will there be paid priority support?
No. Every user gets the same attention and care.
21. How do you handle security incidents?
21. How do you handle security incidents?
We respond immediately and communicate openly via the NewsHub if anything major happens.
22. Do you run accessibility audits?
22. Do you run accessibility audits?
Yes. We continuously test our platforms to ensure they meet modern accessibility standards.
23. Can I get a copy of my support conversation?
23. Can I get a copy of my support conversation?
No, because we clear all support data once your issue is resolved.
24. Do you log IP addresses when I contact you?
24. Do you log IP addresses when I contact you?
No. We don’t track you.
25. How do you handle spam or harassment?
25. How do you handle spam or harassment?
We block and report where needed, and we keep SndeCare a safe space.
26. Do you support multiple languages?
26. Do you support multiple languages?
We focus on English but can respond in other languages when possible.
27. Where can I find updates to policies or features?
27. Where can I find updates to policies or features?
In the NewsHub or Social Media — your go-to place for changes, updates, and insights.
28. How do you handle finances, sponsors, or funding?
28. How do you handle finances, sponsors, or funding?
We’re not a company with shareholders or corporate sponsors — and that’s exactly how we like it. SndeTeam is built with independence and creativity at its heart. There’s no financial report to read, just the freedom to create experiences made purely for you.
29. What changes are coming to WallpaperHub statistics and business pages?
29. What changes are coming to WallpaperHub statistics and business pages?
B&C (Businesses & Collections): Starting October 1, 2025, business statistics will no longer be displayed — but collections remain, curated just for you.
C&I (Creations & Insights): Insights into mechanics and train data will be discontinued as of August 1, 2025.
30. What projects have you run in the past?
30. What projects have you run in the past?
Our journey is shaped by evolution:
- SndeHelp: October 11, 2022 → June 7, 2025 (now SndeCare)
- SNDE Wallpapers: November 21, 2022 → August 20, 2023 (now WallpaperHub)
- SNDE Shorter: November 27, 2022 → March 2, 2023
31. Do you have a Discord server?
31. Do you have a Discord server?
Not right now. Since August 14, 2022, we’ve been without a public Discord server. It’s not in the works at the moment — but it’s still on our radar for the future.
32. Will there be ways to support you like donations or Patreon?
32. Will there be ways to support you like donations or Patreon?
For now, no. But if we ever open a support channel like Patreon, you’ll hear about it first — openly, clearly, and directly through our NewsHub and social media channels.
33. How do you handle legal requests or policy updates?
33. How do you handle legal requests or policy updates?
Legal requests from authorities or government organizations are handled by a dedicated team, not SndeCare, and are usually answered within 7 business days.
Policy updates and announcements are shared in the Care Center — because you deserve clarity.
34. Where can I find live status updates?
34. Where can I find live status updates?
For real-time updates, check our Status Page → status.snde.team
35. Do you have a Code of Conduct?
35. Do you have a Code of Conduct?
Yes — and it’s public. You can read it here: (Code of Conduct — SndeTeam and Projects). It’s our commitment to respect, fairness, and open collaboration.
36. How can I contact you for press, branding, or partnership requests?
36. How can I contact you for press, branding, or partnership requests?
All requests — whether press, branding, or partnerships — go through SndeCare. We treat every inquiry equally, because every voice matters.
37. What is your stance on sustainability?
37. What is your stance on sustainability?
We believe protecting our planet is non-negotiable. That’s why we run services only where green hosting and environmentally friendly operations are possible. Efficiency, responsibility, and care guide every decision.
38. How long do News articles stay online?
38. How long do News articles stay online?
News articles remain as long as they’re relevant. When something is outdated — like a 2-year-old update — we may remove it to keep things clear, current, and resource-efficient.
39. Can I share feedback or report issues?
39. Can I share feedback or report issues?
Absolutely! The SndeCare team will pass your feedback or issue straight to the right people. We don’t send confirmation when something is fixed — but your voice always counts. Once resolved, your message is deleted to keep things clean and private.
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